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Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

2010 Service & Leadership Trends in Customer Support
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Sales Force Productivity - VideoTechRepublic
Choosing the Best CRM for Your OrganizationTechRepublic

all 111 news articles »

Behind the Career: Richard Pineda, chief operations leader of Dell Services ...
Washington Post
I was very disciplined and sharp in customer service and people management skills. My attitude is that there is no impossible customer. ...

and more »

Firstsource bags Rs 50-cr customer service deal from Axis Bank
Economic Times
As part of the agreement, Firstsource will provide customer services through voice, email and chat to retail customers of Axis Bank. ...

and more »

Greater Greater Washington
At least one Metro customer service issue getting fixed
Greater Greater Washington
Customer service is one of the most frequent source of complaints about Metro, from poor communication during ...

Irish Times
Bank vows customer services overhaul
Belfast Telegraph
Northern Ireland's biggest bank has vowed not to keep customers queuing for more than five minutes as part of an overhaul of customer ...
Ulster Bank branches to open on SaturdayInsideireland.ie

all 9 news articles »

Sunpluggers.com
More on PG&E's Smart Meters and their Customer Service
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -San Jose Mercury News -KCRA Sacramento
all 204 news articles »

Lost in bound
Boston Herald
â€œWe get a lot of canes,â€ said Kaitlyn McDonough, a customer service manager, noting that a few years ago there was one particularly odd walking stick that ...

and more »

Star Tribune, Minneapolis, John Ewoldt column
TMCnet
I recommended asking for some sort of small payback for service snafus when businesses get sloppy with customer service. Mary Rubbelke of Bloomington asked ...

and more »

Open GI appoints head of Customer Service
Insurance Daily
Open GI has announced that it has filled the newly created role of head of Customer Service with the appointment of Michele Munn. ...

Google News

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